What is a Quote in Salesforce B2B Commerce?

A quote in Salesforce B2B Commerce is defined as a formal proposal that outlines specific pricing and terms for a customer prior to making a purchase. It essentially provides a structured format for presenting the costs associated with products or services, along with any relevant terms and conditions. This enables both the seller and the buyer to have a clear understanding of what is being offered, facilitating more informed purchasing decisions.

In a B2B context, where transactions may involve larger quantities and more complex terms compared to B2C, the accurate documentation of pricing and terms becomes essential. Quotes serve to formalize the proposal, making it legally binding once accepted, which provides protection and clarity for both parties involved in the transaction. This level of detail helps prevent misunderstandings or disputes over pricing and conditions later in the sales process.

Other options do not accurately represent the function of a quote in B2B Commerce. For example, mentioning customer feedback or informal suggestions misrepresents the formal and structured nature of how quotes are used in sales transactions. Additionally, claiming that a quote is purely for marketing and promotion ignores its role as a critical part of the sales process, where precise pricing and terms are essential.